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Tickr

Why was I signed out?

Short answer

Section titled “Short answer”

You stay signed in as long as you use Tickr regularly. You are signed out if you sign out yourself, after a long period of inactivity, after a password reset, or when you no longer have any active workspace.

Details

Section titled “Details”

  • Lifetime: the session is extended automatically every time you use it. It expires after 30 days without any use (the instance’s default).

  • Several tabs: all the tabs of a browser share the same session; open as many as you like, they stay signed in together (with an up-to-date browser).

  • Password reset through the emailed link: all your sessions, on every device, are ended and all your API keys are revoked (see How do I reset my password?). Changing your password from your Profile does not end your other sessions.

  • No workspace left: if you are removed from your only workspace (or leave it) and have no pending invitation, your session ends and the sign-in screen shows “Your account no longer has an active workspace. Ask an administrator to re-invite you.” If you have other workspaces, you stay signed in and simply switch to one of them.

    Sign-in screen showing “Your account no longer has an active workspace. Ask an administrator to re-invite you.”

  • Switching accounts in the same browser: sign out, then sign in with the other account. No data from the previous account is shown to the next one. A browser keeps one signed-in account at a time: if you sign in with another account in a new tab, the first account’s tabs are signed out as soon as they renew their session (within about fifteen minutes at most), without ever showing the other account’s data.

  • Security measure: if Tickr detects that an old session token is being reused (a possible sign of session theft), it ends all your sessions as a precaution. Sign in again; if it keeps happening for no reason, change your password.

  • Network down or server unavailable: if the silent session renewal fails for a transient reason (network, a server restarting, a timeout), Tickr shows a “try again” message instead of signing you out. Only an explicit refusal from the server ends the session.

  • Saved filters: the filters of the Entries and Reports pages belong to each account. Signing in directly with another account clears them; a plain sign-out keeps them for your next sign-in.