How do I reset my password?
Short answer
Section titled “Short answer”Click “Forgot password?” on the sign-in screen, enter your email, and use the link in the email — valid for 1 hour.
Details
Section titled “Details”- For security reasons, the screen doesn’t tell you whether the email is registered — you’ll always see the same confirmation message.
- If you don’t receive the email, check your spam folder. Otherwise, ask an Owner or Admin of the workspace to send you the link: Settings → Members, ⋯ menu on your row → Send password reset link. That link works exactly like the one you request yourself.
- Confirming the new password:
- ends all your sessions: you are signed out on every device and in every tab, and must sign in again with the new password;
- revokes all your API keys, in every workspace: create new ones from Integrations for your tools and scripts.
- You then receive a “Your Tickr password was changed” email. If API keys were revoked, it says so (“For your security, your N API keys have been revoked; create new ones from the Integrations page.”).
- Changing your password from your Profile (Change password, knowing the current one) is different: your other sessions stay open and your API keys keep working.
- If your account only signs in through Microsoft and has no Tickr password, no email is sent. Sign in through Microsoft, then use Profile → Set a password if you also want a password.